You will be responsible for providing after-sale support services to customers, typically at their premises.
It requires understanding the customer’s requirements, installing the camera and CCTV hardware equipment, and configuring the system for surveillance function.
CERTIFICATION / BADGES
L&T EduTech Certificate
ENROLMENT OPTIONS
You can enrol for this course through designated L&T training partners
LANGUAGES
English
DURATION
Self-paced e-learning = 40 hours
Instructor-led training = 40 hours (this is at your institute)
Total = 80 hours *
You will have to undergo hands-on practical exposure at a training provider through the State Skill Development Mission or L&T training partners.
The individual at work is responsible for installing the CCTV system in the customer premises. The individual understands the customer and site requirement, installs the camera and integrates the hardware for effective CCTV surveillance system functioning.
- Interacting with the customer in order to identify and understand their requirements
- Ensuring customer satisfaction
- Installing and repairing dysfunctional systems
- Identifying dysfunctional components through visual inspection and by the use of a multimeter
- Understanding the CCTV camera installation requirements for a specific site in terms of equipment, system, tools, and applications
- Selecting suitable cameras and DVR to provide the best solution to the customers
- Reading and comprehending signs, labels, and warnings.
- Communicating effectively
- Following behaviour etiquettes while interacting with others
- Establishing good working relationships with colleagues within and outside the department by coordinating